We've Compiled A List Of Questions We Often Get From Customers. If You'd Like To Know More About Who We Are, Our Store and Our Products, Take A Look Below!
Who Are You?
We are a surgeon and an engineer who simply love jewelry and accessories. We wear both daily, and our passion led us to create a store that sells accessories we enjoy and think others will too.
How Long Have You Been In Business?
We proudly celebrated our two year anniversary in September 2018!
What's The Biggest Benefit Of Shopping At RuggedSwagCo.?
In addition to our small shop set-up, our customers can open VIP accounts with us. Being a VIP earns customers points and rewards on every purchase. Becoming a member is very easy and the benefits include:
- FREE $10 Discount Code For Signing Up
- Points Earned With Every Purchase
- Gift Coupon On Your Birthday (200 pts.)
- $10 Off Code For You, 10% Off Code For Your Friend On Referral
- 100 pts. For Sharing Our Store On SM/Email
Simply Click The Crown Icon On Any Page At Our Store & Sign Up. This Only Your Name & Email Address, No Other Info Required.
How Big Of A Store Are You?
We are presently a staff of two who are both working professionals. We spend our time finding new products, promoting them and managing the store as a whole. We are jewelry lovers who are always trying to find new pieces and accessories for ourselves. We love the treasure-hunting process so much that we decided to open a store! Our passion for seeking out and wearing jewelry is why we started. Fear not - we do have additional help creating products and fulfilling orders!
That Seems Small, Why Should I Buy From You Instead Of A Department Store?
While we can appreciate the benefits of a large chain or major retailer, we are real people that are one click or phone call away. We can work with you to customize, package and deliver products as you require. Additionally, our small size allows us to bring high quality pieces to customers for less cost than our larger competitors. Plus, we truly care about your buying experience and will give you the same courtesy we'd expect ourselves as frequent buyers of accessories.
Do You Have Any Physical Locations?
We don't, and we like it that way! In all seriousness, our online-only presence allows us to deliver the best value to the largest customer base, so we prefer to remain online.
Do You Ship For Free?
Yes, we offer free standard shipping and handling in the USA.
How Will My Items Be Shipped?
We ship our jewelry and accessories in bubble mailer envelopes as shown below. All customers will receive tracking information for their orders:
Do You Ship Internationally?
Yes, most items can be shipped internationally. Shipping price and lead time vary per country.
What If I Don't Like The Item I Purchased?
If you purchased with us in the last 30 days and the item is still in new condition, we will take it back, no questions asked.
If you receive any damaged goods, please let us know right away. Check out our Purchases, Shipping & Returns section for more information.
Do You Give Special Pricing To Companies, Teams and Groups?
We do! If you wish to buy five or more items for a larger group, we offer terrific value discounts. Please email us at email@example.com to discuss a custom order.